Not just that, using LimeChat, they were able to automate 70% of the support tickets and increase sales by 3X. The Man Company, the premium range of Men’s grooming products has faced a lot of challenges such as loss of impulse purchases, Multiple decision-making steps, and drop off due to detailed product detail page.LimeChat was able to solve these challenges and was able to achieve a 12% conversion rate. How The Man Company increased their sales by 3X using LimeChat? LimeChat offers conversational experiences to customers on Websites, Apps, Whatsapp, Instagram and Messenger. This is where LimeChat can jump in and help you solve your potential customer’s queries without having to scale your CX team. And no one has the time to read through the FAQs. Most of the time, these simple questions convince them to make the purchase. A lot of people don’t just get convinced when they visit a website for the first time. They will be able to respond to even 2-3 sentences of queries. Limechat uses first level 3 AI i.e., a human-level chatbot. Limechat is the first level 3 AI chatbot for e-commerce. Nikhil and Aniket being deeply passionate about AI exited Konscience, news and social media analytics platform for political campaigning to start Limechat.
How cool is that? You get to know everything about the product from pricing to variations without having to go to the website. On the other hand, an ECom brand has made a good sale to Aniket through Whatsapp. The personal frustration has led them to talk to a lot of companies. They tend to lose a lot of potential customers. This kind of waiting time would not work for e-commerce companies. It takes around 1-8 hours of turnaround time for even simple problem resolution. When it takes an extremely complicated process and time to solve a simple problem, you start looking for opportunities to improve it. During the same time, Nikhil and Aniket were facing issues with small things like getting the internet service changed, phone number changed, and whatnot. As a result of which, a lot of e-commerce businesses didn’t want to pay Amazon commissions and moved to their own online shops. The pandemic pushed retail spending much more than expected. Nikhil and Aniket, the co-founders of Limechat strongly believed in the problem statement they are solving which led to the next step in conversational marketing - World’s first level 3 conversational AI. When you believe in something so strong, it goes a long way. They believe that they won’t be able to break them. Why? They are used to being chained with the same chain since they were small. Still, the elephants never try to break them. Have you ever noticed how big elephants are chained using small, thin chains? These chains are not strong enough to hold them.
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